F&Q
FREQUENTLY ASKED QUESTIONS
Do you ship to my country?
Yes, we ship worldwide. Order now and add sparkle to your look with Silvan Boutique Jewelry.
How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.
How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.
Can I cancel my order once it has been placed?
We are able to cancel your order before your order confirmed. However if you have received order confirmation email, please contact our representative for cancellation.
Can I change my delivery address?
Yes, we can change your delivery address within first hour of your order, please contact our virtual assistant on your right corner.
Where is my order?
We ship parcels all over the world within 2-3 business days. During holiday seasons or sales activities, orders may be a slight delay due to an excessive amount of orders being fulfilled. In addition, Silvan Boutique will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
My package was lost on delivery. What will I do?
In rare cases where your package is lost during shipment, we warranty that you will not suffer any financial damage as Silvan Boutique team.
If it has been a long time since your order was shipped and you still haven't received your package, please contact our virtual assistant.
Do you ship to my country?
Yes, we ship worldwide. Order now and add sparkle to your look with Silvan Boutique Jewelry.
How do I know my ring size?
If you’re looking for your ring size, you can use our Size Guide page.
How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail.
Can I cancel my order once it has been placed?
We are able to cancel your order before your order confirmed. However if you have received order confirmation email, please contact our representative for cancellation.
Can I change my delivery address?
Yes, we can change your delivery address within first hour of your order, please contact our virtual assistant on your right corner.
Where is my order?
We will keep you updated on your order status via email. You will receive an order confirmation after your order has been placed and a shipping notification once your order has been shipped.
If you have not received an Order Confirmation email please check your Spam/Promotions folder within your email provider. If you are still unable to locate your confirmation email, please contact our virtual assistant and we will be able to help you.
Why is my package delayed?We ship parcels all over the world within 2-3 business days. During holiday seasons or sales activities, orders may be a slight delay due to an excessive amount of orders being fulfilled. In addition, Silvan Boutique will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
My package was lost on delivery. What will I do?
In rare cases where your package is lost during shipment, we warranty that you will not suffer any financial damage as Silvan Boutique team.
If it has been a long time since your order was shipped and you still haven't received your package, please contact our virtual assistant.